trabas VoIP Billing
 
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Trabas VoIP Billing

Product Overview

  1. VoIP Provider's Business Needs
  2. Trabas VoIP Billing

    2.1 Basic Technology: Trabas dataweb
    2.2 Trabas VoIP Billing Features

    2.2.1 Define Service & Tariff
    2.2.2 Manage User & Account
    2.2.3 Calculate Connection & Create Invoice
    2.2.4 Financial Reports
    2.2.5 Manage Database

    2.3 Trabas VoIP Billing Modules
    2.4 System Components
    2.5 Trabas VoIP Billing Features

1. VoIP Provider's Business Needs

Voice over Internet Protocol (VoIP) service is a voice communication service provided on the Internet Protocol (IP). VoIP enables users to make long distance calls at local call costs. The VoIP Provider can have two business models: a wholesale service (for corporate users) as well as a retail service (for individual users).

The services can be inbound as well as outbound, and Provider will work with a number of partners in providing those services.

 

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2. Trabas VoIP Billing

Trabas VoIP Billing is Trabas's solution for VoIP Provider for business goals while providing ease and control over the business processes.

2.1 Basic Technology: Trabas dataweb

As shown by its name, Trabas VoIP Billing is built on Trabas dataweb platform, a platform invented by Trabas for web-based application development. Trabas VoIP Billing inherits all benefits of Trabas dataweb applications:

  • Remote Access. Web-based application gives its users access from anywhere as long as connected to The Internet.
  • Easy to Use. As Web browser has become Internet's most popular application, using it as main user interface will gives users short learning curve. Trabas dataweb is also equipped with easy-to-comprehend manuals providing business process insight as well as step-by-step guide.
  • Easy Data Retrieval and Formatting. Every list and report provides Query and Tracking facilities to help users get the desired data. Save-to-Text feature allows users to save data to tab-delimited text file for further formatting with external applications.
  • Real-time Business Performance Monitoring. Business users can get up to real-time information (depends on data availability) represented in easy-to-analyze format, supporting users' decision making process.
  • Highly Secured. Trabas dataweb classifies users according to its group/individual rights to each page and information, and it can easily be integrated to additional security equipments such as fingerprint scanner or other peripherals.
  • Easy to Maintain. Each Trabas dataweb page is a collection of smaller objects that are repeatedly used all over the application. The architecture allows administrator to add page or even restructure the website, and all can be done from Web browser.
  • Easy Database Management. Trabas dataweb provides web-based interface to access and administer database, and to create new SQL statements.
  • High Performance and Reliability. Built on Unix, Internet's native platform, Trabas dataweb offers Unix's unbeatable performance and reliability.
  • Scalable. Trabas dataweb can be used in entry-level infrastructure as well as in high-performance high-availability environment, providing VoIP Provider a single application platform for every stage of growth.

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2.2 Trabas VoIP Billing Features

Trabas VoIP Billing provides a set of features for every business actor to carry his tasks, from Marketing, Customer Care, Billing and Finance, Management , to external users such as Customers.

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2.2.1 Define Service & Tariff

Trabas VoIP Billing enables Marketing to create and customize Service Packages which consists of series of services and their tariffs.

The tariff of a Service Package can be a total of its components or a new (defined) tariff, where the higher-level tariff overrides its components. Trabas VoIP Billing's flexible tariff mechanism allows VoIP Provider to apply various tariff schemes:

  • One-time tariff, monthly fee, duration-based
  • Special tariff on weekdays, weekends, specific day or dates, specific range of hours
  • Different tariff policies for specific duration, for example:
    • first 6 seconds: free
    • second 6 to second 30: rounded up to 30 seconds
    • second 30 until end: rounded to 10 second interval
    • Discounts to all, or to a specific Service Package, Service, or on specific day/date

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2.2.2 Manage User & Account

Trabas VoIP Billing allows VoIP Provider to create users & user groups, accounts & child accounts - for any type of user: Customer, Operator, or Administrator. Customer Care staff can easily subscribe the Account to a Service Package, while Administrator can define user's or user group's access rights to the system. Trabas VoIP Billing is also customers' tool to manage their own information such as update profile, change password, or view billing inquiry.

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2.2.3 Calculate Connection & Create Invoice

In calculating the connection, Trabas VoIP Billing can recognize a call by its trunk number (caller ID) or from its originating phone number.

In managing billing transactions & invoices, the system provides two ways:

  1. Scheduled (single or multiple batch), bulk, back-end process, and
  2. Interface for individual process, where the scheduled processes can be repeated by individual processes, allowing VoIP Provider to do any correction or problem solving on the billing process.

The system also enables the tracking of any billing problems. Billing staff can see the summary of CDR accounting, and track the problem back to its Radius data. She can also track the Invoice to its Billing Transactions, VoIP Usage, and VoIP CDR. The system also provides facility to create pre-formatted Invoice, Printable and Print-Preview of Invoice, email or fax the invoice.

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2.2.4 Financial Reports

Trabas VoIP Billing provides facilities to maintain and monitor payment - such as receiving Customer Payment. Billing and Payment information will be summarized in Financial reports such as Account Receivables (A/R), and A/R Aging.

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2.2.5 Manage Database

Trabas VoIP Billing uses Trabas dataweb technology, which allows Database Administrator to manage database from a Web browser. He can insert new record, update records, even make queries for new reports. From the same Web interface, he can also create new pages, restructuring the pages, and update the content of a particular page.

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2.3 Trabas VoIP Billing Modules

Module Description
User Management Manage users according to their group and access rights to the system.
Service Management Manage service & service package for multiple service and vendors.
Tariff Management Manage Tariff, billable unit, discount, for multiple services and vendors.
Account Management Manage account, account subscription, and other account information.
Billing Management Manage billing background processes and provide interface for individual process, include invoice generation & printing.
Report Management Manage data collection, presentation, and importing of standard reports, include Save-to-Text facility for external custom report.
Financial Reporting Payment facilities and pre-formatted financial reports including account receivable (A/R) and call summary.
Database Management Interface to all databases, all tables and records, facilities to add & manipulate data and to create SQL statements

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2.4 System Components

  • Software:
    • Operating System: Unix or Linux
    • Web browser: Netscape (recommended)
  • Hardware. Sun, Intel-based servers
  • Database. Oracle, MySQL, or other RDBMS.
  • Documentation. The solution come with source code, Installation Manual, User's & Administrator's Manuals.

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2.5 Trabas VoIP Billing Features

Trabas VoIP Billing has the following features.

Module Features
User Management User access & user group access to page, to set or to change password
Service Management Post-paid, inbound call and outbound call.
Tariff Management One time rate, flat rate, duration-based rate, discount rate, premium rate, rate based-on phone no. / caller ID
Account Management Retail and corporate.
Billing Management Billing background processes and interface for individual process, pre-formatted invoice
Report Management Manage data collection, presentation, and importing of standard reports, include Save-to-Text facility for external custom report.
Financial Reporting Payment facilities and pre-formatted financial reports including Account Receivable and Call Summary
Database Management VoIP call data

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